How can I book a transfer?

You can book the transfer by calling our call center active 24/24 at +39 3341169329 or by filling out the booking form.

How do I find my driver?

Once the transfer has been booked we will send you an email with all the details and the meeting point where you will find the driver waiting for you with a sign with your name inserted.


Can I get the driver’s number?

No, for any problem you must contact our call center.


What should I do if my flight is delayed or if I am delayed at the meeting? 

You will have to notify in time by calling our call center or sending an sms / email to the number +39 3341169329 or info@taxi-transfer.it so that taxi-transfer can better organize the requested service.

What happens if i can’t find my driver? 
You must call our call center who will immediately put you in touch with your driver. 


If my baggage is lost at the airport, can you recover it? 

All airlines have baggage agents. They will organize the return of the baggage to the address of the customer’s stay. In particular cases in which the customer cannot wait for the times dictated by the airport staff for the delivery of baggage, it is possible to agree with the Taxi-Transfer Call Center for direct collection by a driver, establishing the cost and methods a priori.

If I have forgotten something in the vehicle, how can I get it back? 

You must call the taxi-transfer call center providing the details of your transfer so that after a short check we will take action to recover the forgotten items, if possible if no expense or otherwise only with the return costs.

Are children counted in the number of people who use the transfer?

For safety reasons, children are also counted as an occupied seat.

I would like a child seat for my transfer, how do I do it? 

Just enter it in the booking notes.

Reservation: can I get a refund?

In special circumstances yes, please read the terms and conditions
of the service.

Can I change the date of my transfer?

Yes, of course, within the time limits possible, read the terms and conditions. 

Can I have a receipt for the service?

Of course, just ask the driver, unlike the invoice, where the 10% VAT must be paid and which must be requested at the time of booking specifying the data necessary for compilation.

Are tolls included in the estimate?

No, tolls are always charged to the customer.

Can I pay by credit card?

Of course there is the possibility to pay with any credit card with a 10% supplement. 

I have a lot of luggage including a bicycle and other bulky items, will it all fit?

For each booking, each object or excess baggage must be specified, otherwise taxi-transfer will have the right to accept or not unreported baggage with additional surcharges.

Can we stop for shopping during the trip?

Consult with the driver, the service is not included in the transfer, any waiting costs will have to be reimbursed. 

Are there any surcharges for overnight requests?

From 9.00 pm to 6.00 am a supplement of € 5.00 is applied